If you received a Rewards Unavailable notice (shown above), your account is blocked from earning rewards from Smores.tv. This block may be removed from your account simply by trying one (or more) of the actions listed below:
Try Another Device
Smores.tv is available and will function normally on most devices. However, some devices may have a unique build and may not be commonly used. Thus, these unique devices may be causing a conflict with the Smores.tv platform. To verify if your device may be causing the Rewards Unavailable notice to pop up, we recommend that you try watching Smores.tv on a different machine or device, and to see if the notice still occurs.
Make Sure to Check Your Location
If you’re watching Smores.tv from a country that isn't supported, you may receive the Rewards Unavailable notice. However, if you are located in one of our supported countries, and are still receiving the Rewards Unavailable notice, there may be a conflict with your connection. For example, if you’re on public WiFi, or at a friend’s house, try watching again when connected from a different location.
For reference, here's a list of our supported countries:
- United States
- United Kingdom
- New Zealand
If your current country location isn't listed above, we recommend to try watching once you are back in a supported country, as rewards should then be available (if your location was causing the notice to pop up).
Make Sure You Aren't Connected to a Virtual Private Network (VPN) or Other Conflicting Software
Certain software can cause issues with rewards crediting. Therefore, make sure to turn off all unnecessary software for regular viewing, like VPNs. Sometimes, a browser-based VPN add-on might be turned on and go unnoticed. Therefore, make sure to check if a VPN or similar software is running, as this may be the cause for you to receive the Rewards Unavailable notice.
Check Back In with Us
Sometimes receiving this notice may be temporary - you can try revisiting the videos after 24 hours to see if you can start earning rewards again.